Frequently Asked Questions


General Information

What is iTaskApp?

iTaskApp serves as a comprehensive service directory platform, bridging the gap between contractors specializing in home improvement, car maintenance, and cleaning services, and homeowners in need of these services. Whether at home, for business, or other specific locations, we ensure clients find the right service provider for their needs.

Who are the iTaskers?

iTaskers are our registered service providers, ready and willing to accept job requests from clients on

Who are the trusted iTaskers?

Trusted iTaskers are those who have successfully submitted essential certifications, insurance, and other required documentation, meeting the criteria to be designated as "Trusted."

How are iTaskers vetted?

Every iTasker undergoes a rigorous screening process. Our administrative team meticulously conducts background checks using the information provided by the iTaskers, ensuring the utmost safety and security for our clients.

How can I communicate with an iTasker?

Direct communication with an iTasker is enabled once you've booked a task, selected an iTasker, and confirmed them for the job. This ensures a streamlined and secure communication process.

How is task pricing determined?

Pricing for services is derived from data and information provided by our iTaskers specific to each service offered.

How can I cancel my booking?

To cancel your booking, navigate to the Task Detail page. Under the 'Management' section, you'll find the “Cancel Task” option.

Is iTaskApp available throughout Canada?

Absolutely! iTaskApp has a widespread presence across Canada, with an especially strong footprint in major cities and surrounding suburbs.

How quickly can I expect an iTasker to accept my job?

As soon as you submit your task request, nearby iTaskers receive a notification. Typically, their response time ranges from mere minutes up to a few hours, contingent on their schedule.

Which payment methods do you accept?

For the safety and convenience of our users, iTaskApp has partnered with Stripe. The primary payment method we accept is a credit card.

Why is my task request still pending?

Your task request remains in the 'pending' status if it awaits your confirmation to proceed with a chosen iTasker.

Account FAQ

Why should I create an account on iTaskApp?

By creating an account, you'll gain access to a pool of service providers ranging from home improvements and automobile services to cleaning professionals. 


Get updates on our platform and receive more information on

How do I create an account on iTaskApp?

Type in and choose the type of account you are looking to create. Once you have created, fill in the information needed to complete your account, such as 

  • Name 
  • Email
  • Phone Number 
  • Zip/Postal Code

Click “Create Account” to continue. Step-by-step information is provided here.

How do I reset my password?

Click “Forgot your password,” enter your email address, and then click the "Reset Password" button. You will be instructed to open your Mail Inbox to receive further instructions. 

Once you have received a “Reset Password Notification” email, you are advised to click the “Reset Password” button. Type in your new password and click “Continue” 

Log back in with a new password. 

How can I send a message to iTaskApp?

To send a message, visit Fill up the information needed, such as: 

  • Name 
  • Email
  • Message

Then click “Send.”

Company Profile FAQ

Where can I get access to my Company Profile?

You can access your company profile by clicking “Proceed to Completing Company Profile” in your taskboard.

How do I Edit my Company Profile?

To edit your Company Profile, click the “Edit” button in the page's upper left corner. 

How do I add Projects in my Company Profile? 

To add projects to your Company Profile, click the “Edit” button in the page's upper right corner. 

Once on the editing page, scroll down to Projects and click the “Add Project” button. 

Fill in the necessary information such as Title, Description, and Project status. Upload photos under 30MB and click “Save.”

How do I add Services to my Company Profile? 

To add services to your Company Profile, click the “Edit” button in the page's upper right corner. 

Once on the editing page, scroll down to Services and click the “Add Service” button. 

Type in the services you are looking to add and check the services you are open to provide. 

You are then required to fill in the information such as:

  • Hourly rate in CAD
  • Initial Appointment Time
  • Warranty Period
  • Initial Appointment Discount
  • Follow Up Appointment Discount

Then click “Apply” to add

How do I add Workers to my Company? 

To add workers to your Company, click the “Company” button on the left side of the page. If you are on mobile, click the “more” button at the screen's lower left corner, then click “Company.” 

After clicking the “Company” button, you will see a drop-down menu. Choose “Workers,” then proceed by clicking the “Add” button at the page's upper right corner. If you are using a mobile, click the “plus” button in the screen's upper right corner. 

Fill in the necessary information to add your worker. 


  • First Name
  • Last Name
  • Email
  • Phone Number
  • Address (Optional)
  • Comments (Optional)

Upload a photo and documents (Certificates, Insurance, etc.)

Then click “Submit.”

Who sees my Company profile? 

Everyone who has the link to your profile can view your profile.