Frequently Asked Questions
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General Information
What is iTaskApp
iTaskApp is a service directory platform where we connect contractors from home improvement, car maintenance, and cleaning services to homeowners who are looking to get particular services done at home, in business, or anywhere as per request.
Who are the iTaskers?
iTaskers are registered service providers who are open to accepting job requests from the clients of itask.com
Who are the trusted iTaskers?
Trusted iTaskers are iTaskers who have provided certification, insurance, and other information required to be considered “Trusted.”
How are iTaskers vetted?
iTaskers are vetted by our system individually under a process called screening, where our administrative team conducts a thorough background check with the information they provide to ensure the safety and security of our clients.
How do I speak to an iTasker?
You may speak to an iTasker once you have booked a task, accepted an iTasker, and proceeded to confirm an iTasker to take the job. That is the only way for a client to communicate with an iTasker
How does your Task pricing work?
Our services are priced through our iTasker’s collected data or information regarding a particular service.
How can I cancel my booking?
You can cancel your booking on the Task Detail page. Scroll down to Management, and you will see a “Cancel Task” button.
Does iTaskApp serve all over Canada?
Yes, iTaskApp covers all over Canada with a bigger presence in larger cities and suburbs.
How long does it usually take for an iTasker to take my job?
An iTasker within your proximity receives a notification the moment you submit your task request. Responding to the task should take from minutes to a couple hours, depending on their availability.
What Payment option do you accept?
iTaskApp partners up with Stripe for safety and convenience. Primary payment method is credit card.
Why is my task request pending?
A requested task is considered pending if the client has not provided confirmation to proceed with an iTasker
Account FAQ
Why should I create an account on iTaskApp?
By creating an account, you'll gain access to a pool of service providers ranging from home improvements and automobile services to cleaning professionals.
Get updates on our platform and receive more information on blog.itask.com
How do I create an account on iTaskApp?
Type in itask.com/auth/register and choose the type of account you are looking to create. Once you have created, fill in the information needed to complete your account, such as
- Name
- Phone Number
- Zip/Postal Code
Click “Create Account” to continue. Step-by-step information is provided here.
How do I reset my password?
Click “Forgot your password,” enter your email address, and then click the "Reset Password" button. You will be instructed to open your Mail Inbox to receive further instructions.
Once you have received a “Reset Password Notification” email, you are advised to click the “Reset Password” button. Type in your new password and click “Continue”
Log back in with a new password.
How can I send a message to iTaskApp?
To send a message, visit itask.com/about/contact-us. Fill up the information needed, such as:
- Name
- Message
Then click “Send.”
Company Profile FAQ
Where can I get access to my Company Profile?
You can access your company profile by clicking “Proceed to Completing Company Profile” in your taskboard.
How do I Edit my Company Profile?
To edit your Company Profile, click the “Edit” button in the page's upper left corner.
How do I add Projects in my Company Profile?
To add projects to your Company Profile, click the “Edit” button in the page's upper right corner.
Once on the editing page, scroll down to Projects and click the “Add Project” button.
Fill in the necessary information such as Title, Description, and Project status. Upload photos under 30MB and click “Save.”
How do I add Services to my Company Profile?
To add services to your Company Profile, click the “Edit” button in the page's upper right corner.
Once on the editing page, scroll down to Services and click the “Add Service” button.
Type in the services you are looking to add and check the services you are open to provide.
You are then required to fill in the information such as:
- Hourly rate in CAD
- Initial Appointment Time
- Warranty Period
- Initial Appointment Discount
- Follow Up Appointment Discount
Then click “Apply” to add
How do I add Workers to my Company?
To add workers to your Company, click the “Company” button on the left side of the page. If you are on mobile, click the “more” button at the screen's lower left corner, then click “Company.”
After clicking the “Company” button, you will see a drop-down menu. Choose “Workers,” then proceed by clicking the “Add” button at the page's upper right corner. If you are using a mobile, click the “plus” button in the screen's upper right corner.
Fill in the necessary information to add your worker.
Information:
- First Name
- Last Name
- Phone Number
- Address (Optional)
- Comments (Optional)
Upload a photo and documents (Certificates, Insurance, etc.)
Then click “Submit.”
Who sees my Company profile?
Everyone who has the link to your profile can view your profile.